1. Introduction
Austral International respects the privacy of our customers and website visitors and is committed to protecting the personal information entrusted to us.
Austral International is owned and operated by Power Mower Corp. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit australinternational.com, create an account, request a quote, contact us, or purchase products from our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you provide directly to us, including:
Name
Company or business name
Billing address
Shipping address
Email address
Telephone number
Account and login information
Order and purchase information
Product inquiries and quote requests
Communications with our customer service or sales team
Information necessary to process returns, refunds, warranty requests, or other customer-service requests
When you place an order, payment information is processed through our payment-processing providers. We do not intentionally store complete payment card numbers or card security codes on our website.
We may also automatically collect certain technical information when you use our website, including:
IP address
Browser type
Device information
Operating system
Pages visited
Referring pages or websites
Approximate geographic information derived from an IP address
Website interaction and usage information
Cookie and similar technology information
3. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Process payments and refunds
Ship products and provide delivery information
Create and maintain customer accounts
Respond to product inquiries and quote requests
Communicate about orders, availability, backorders, returns, refunds, and warranties
Provide customer service and technical assistance
Verify transactions and help prevent fraud or unauthorized activity
Maintain and improve our website
Analyze website traffic and performance
Maintain the security and integrity of our systems
Comply with applicable legal, tax, accounting, and regulatory requirements
Send marketing communications when permitted by law and consistent with your communication preferences
We do not sell personal information in exchange for monetary compensation.
4. Order Fulfillment and Drop Shipments
Some products may be shipped directly from a manufacturer, distributor, supplier, or alternate warehouse.
When necessary to fulfill an order, we may provide the fulfillment provider with information reasonably required to complete the shipment, such as:
Customer or business name
Shipping address
Telephone number when required by the carrier
Email address when required for shipment or delivery notifications
Products and quantities being shipped
We limit the information provided for fulfillment purposes to information reasonably necessary to process and deliver the order.
5. Service Providers
We may use third-party companies to help operate our business and website.
These service providers may include companies that provide:
Ecommerce and website hosting
Payment processing
Fraud prevention
Shipping and logistics
Order fulfillment
Email communications
Website analytics
Advertising and marketing services
Customer-service technology
Website security and performance services
These providers may receive or process information as reasonably necessary to perform services for us and are subject to their own privacy and security obligations.
6. Payment Information
Payment transactions may be processed by third-party payment processors and financial institutions.
Payment processors may collect information necessary to authorize and complete a transaction, including payment card information, billing information, and transaction details.
Austral International does not intentionally store complete credit or debit card numbers or card security codes on its website.
If you choose an external payment service, such as PayPal or another supported payment provider, your transaction may also be subject to that provider's privacy policy and terms.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website and improve your shopping experience.
Cookies may be used to:
Maintain shopping-cart functionality
Keep customers signed into their accounts
Remember website preferences
Provide website security
Analyze website traffic and performance
Understand how visitors use our website
Measure marketing and advertising effectiveness
Support relevant advertising where applicable
Some cookies are necessary for website functionality, while others may be provided by analytics, advertising, or other service providers.
You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.
8. Analytics and Advertising
We may use analytics and advertising technologies, including services provided by companies such as Google, to understand website traffic, evaluate website performance, measure advertising effectiveness, and improve our services.
These technologies may use cookies, device identifiers, IP addresses, and similar information.
Where required by applicable law, we will provide appropriate choices or consent mechanisms relating to non-essential cookies or advertising technologies.
You may also be able to manage certain advertising preferences through your browser, device settings, or the privacy controls offered by the applicable advertising provider.
9. Email Communications
If you subscribe to promotional communications, we may use your email address to send information about products, services, promotions, or company updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe instructions included in the communication.
Transactional communications concerning an order, payment, shipment, account, return, refund, warranty request, or customer-service matter are not considered promotional communications and may continue when necessary to provide the requested service.
10. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses encrypted connections where appropriate, including during portions of the checkout process involving sensitive information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
12. Accessing or Correcting Your Information
You may contact us to request access to or correction of certain personal information associated with your account or transactions.
We may need to verify your identity before processing a request to help protect customer information from unauthorized access.
Some information may need to be retained when required for legitimate business, accounting, fraud-prevention, tax, or legal purposes.
13. Privacy Rights
Depending on where you reside, applicable privacy laws may provide additional rights regarding your personal information.
These rights may include the ability to request:
Access to certain personal information
Correction of inaccurate personal information
Deletion of certain personal information
Information regarding how personal information is used or disclosed
Other rights provided by applicable law
Certain requests may be subject to exceptions or limitations permitted by law.
To submit a privacy-related request, please contact us using the information provided below.
14. Children's Privacy
Our website and products are intended for a general commercial audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
15. Links to Other Websites
Our website may contain links to manufacturers, suppliers, payment providers, social media platforms, or other third-party websites.
These websites operate independently from Austral International and may have their own privacy policies and data practices.
Austral International and Power Mower Corp. are not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of websites they visit.
16. Business and Legal Disclosures
We may disclose information when reasonably necessary to:
Comply with applicable laws, regulations, court orders, or lawful governmental requests
Protect the rights, property, or safety of Austral International, Power Mower Corp., our customers, or others
Investigate or prevent suspected fraud, security incidents, or unlawful activity
Enforce our agreements and policies
Complete a corporate transaction such as a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law
17. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
The current version of the Privacy Policy posted on our website will govern our privacy practices.
18. Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Austral International
Owned and operated by Power Mower Corp.
11340 SW 208th DR
Miami, FL 33189
United States
Phone: 305-633-0732
Email: [email protected]