Austral International is an online storefront owned and operated by Power Mower Corp. We want our return and refund policies to be clear so customers understand the applicable requirements before making a purchase.
RETURN AUTHORIZATION
All returns require prior authorization from our Customer Service Department. Products returned without prior authorization may not be accepted.
To request a return, contact Austral International Customer Service at 305-633-0732 or [email protected] to obtain a Return Merchandise Authorization (RMA) number and return instructions.
All authorized returns should have the RMA number clearly displayed on the outside of the shipping package and should include a copy of the original order invoice inside the package.
Do not send merchandise back without first receiving an RMA number and return instructions from Austral International.
Authorization to return a product does not guarantee a refund. Returned merchandise must meet the requirements of this policy and is subject to inspection.
30-DAY RETURN PERIOD
Eligible products may be returned within 30 days from the date you receive your order.
To qualify for a standard return, the product must be:
New and unused
Uninstalled
Complete
In resalable condition
Returned with all applicable original components and packaging
Returned with a valid RMA number
Products that do not meet the applicable return requirements may be refused and returned to the customer.
NON-RETURNABLE PRODUCTS
The following products are not eligible for return:
Electrical and electronic parts
Products that have been exposed to fuel
Products that have been exposed to oil
Products that have been installed or used
Products that have been modified or altered
Products that are incomplete or not in resalable condition
Products missing required original components or packaging
Products returned without required return authorization
Products specifically identified as final sale or non-returnable before purchase
Additional manufacturer-specific or product-specific return restrictions may apply when clearly disclosed before purchase.
Electrical and Electronic Parts
Electrical and electronic parts are not returnable. All sales of electrical and electronic parts are final.
This includes, but is not limited to:
Control modules
Electronic control units
Ignition components
Coils
Sensors
Solenoids
Relays
Switches
Regulators and rectifiers
Electronic displays and gauges
Circuit boards
Wiring harnesses
Electrical components
Other electrically operated or electronically controlled replacement parts
Customers are responsible for verifying the correct part number and application before ordering.
Ordering an incorrect electrical or electronic part does not make the product eligible for return.
If you are unsure whether a part is correct for your equipment, please contact Austral International before purchasing.
PRODUCTS EXPOSED TO FUEL OR OIL
Products that have been filled with, connected to, or otherwise exposed to fuel or oil cannot be returned.
If a product that has been exposed to fuel or oil is believed to have a manufacturing defect, please contact Austral International for warranty assistance.
Depending on the product and manufacturer, inspection or service by an authorized service center may be required.
INCORRECTLY ORDERED PARTS
Customers are responsible for verifying that a replacement part is correct for their equipment before ordering.
Replacement parts may look identical or similar while having different specifications or applications.
When applicable, customers should verify compatibility using:
Manufacturer
Model number
Serial number
Type number
Specification number
Engine model or serial number
Equipment identification information
Manufacturer part number
Product photographs should not be used as the sole method of determining compatibility.
If you are unsure which product you need, please contact Austral International before placing your order.
Eligible products ordered incorrectly by the customer may be returned only when they otherwise meet the requirements of this policy.
Electrical and electronic parts remain non-returnable even when ordered incorrectly.
DEFECTIVE PRODUCTS
If you believe you received a product with a manufacturing or workmanship defect, please contact Austral International promptly so we can review the issue.
A product believed to be defective does not automatically qualify for a return or refund.
Depending on the product and manufacturer, the issue may be handled under the applicable manufacturer's warranty and may require inspection, testing, troubleshooting, or manufacturer authorization.
We may request photographs, product information, equipment information, serial numbers, or other documentation necessary to evaluate the claim.
Electrical or electronic products believed to be defective remain subject to the applicable manufacturer warranty process rather than our standard return policy.
DAMAGED SHIPMENTS
If your order arrives damaged during shipping, please contact Austral International promptly.
We may request photographs of:
The product
Shipping carton
Manufacturer packaging
Packing materials
Shipping label
Visible damage
Please retain the merchandise and all packaging materials until we provide instructions.
For freight shipments, visible damage should be noted on the carrier's delivery documentation whenever possible before accepting the shipment.
INCORRECT PRODUCTS OR SHIPPING ERRORS
If Austral International ships a product different from the product you ordered, please contact us promptly.
We may request photographs of the product, packaging, shipping label, and manufacturer part number to verify the shipment.
When we confirm that the incorrect product resulted from an error by Austral International, we will provide appropriate instructions for correcting the order.
Do not install, connect, use, or modify a product that you believe was shipped incorrectly.
MANUFACTURER PART NUMBER SUPERSESSIONS
Manufacturers periodically replace older part numbers with newer or superseding part numbers.
Austral International may supply the current manufacturer-designated replacement when an original part number has officially been superseded.
Receiving an official manufacturer superseding part number does not, by itself, mean that an incorrect product was shipped.
If you have questions about a superseded part number, please contact us before installing or returning the product.
RESTOCKING FEE
Returns that are not the result of an eligible product defect, shipping damage, incorrect shipment, or an error by Austral International are subject to a 15% restocking fee.
The applicable restocking fee will be deducted from the refund.
Original shipping and handling charges are generally non-refundable unless the return resulted from an eligible defect, shipping damage, incorrect shipment, or an error by Austral International.
RETURN SHIPPING
Unless the return is the result of an eligible defect, shipping damage, incorrect shipment, or an error by Austral International, the customer is responsible for return shipping costs.
Customers should use a trackable shipping method and properly package returned merchandise to prevent damage during transit.
Austral International is not responsible for customer return shipments that are lost or damaged before reaching the designated return location.
Do not ship a return until you have received an RMA number and return instructions from our Customer Service Department.
INTERNATIONAL RETURNS
International returns require prior authorization.
Unless otherwise agreed by Austral International, international customers are responsible for return freight charges and for shipping authorized returns with applicable freight, duties, taxes, brokerage fees, and other charges prepaid.
Please contact Austral International before making an international return so that we can provide the appropriate return instructions.
REFUSED OR UNDELIVERABLE SHIPMENTS
Refusing a shipment does not automatically cancel the order or guarantee a full refund.
Orders returned because they were refused, unclaimed, or undeliverable may be subject to applicable original shipping charges, return shipping charges, carrier fees, and the 15% restocking fee.
Products that are otherwise non-returnable under this policy do not become returnable simply because delivery was refused.
REFUNDS
Once an authorized return has been received, it will be inspected and processed.
Please allow approximately 7 to 10 business days after receipt of the return for processing.
If the return is approved, the applicable refund will generally be issued to the original payment method, less any applicable shipping charges, return shipping costs, or restocking fees.
After Austral International issues the refund, additional time may be required for the credit to appear on your account depending on your bank, credit card issuer, payment processor, or financial institution.
If a refund cannot be processed to the original payment method, please contact our Customer Service Department. Any alternative refund method will be handled according to the circumstances of the transaction and applicable requirements.
EXCHANGES AND REPLACEMENTS
When an eligible product qualifies for replacement, availability depends on current inventory and manufacturer or supplier availability.
If an eligible replacement is unavailable, we may issue an applicable refund instead.
Products designated as non-returnable, including electrical and electronic parts, cannot be exchanged because the customer ordered the incorrect product.
ORDER CANCELLATIONS
If you need to cancel an order, please contact Austral International as soon as possible.
We cannot guarantee cancellation once an order has been submitted for processing, submitted to a manufacturer or distributor, specially ordered, prepared for shipment, or shipped.
If an eligible order has already shipped, the customer must request an RMA and the order will be handled according to this Return & Refund Policy.
Shipping charges are not reimbursed simply because an order was canceled after shipment.
BEFORE RETURNING YOUR ORDER
Please contact Austral International before sending any merchandise back. Unauthorized returns may be refused.
When contacting us, please have your order number and product part number available.
Austral International
Owned and operated by Power Mower Corp.
11340 SW 208th DR
Miami, FL 33189
United States
Phone: 305-633-0732
Email: [email protected]
Customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding applicable holidays.